Protocol Restaurant

Very friendly waitress staff and great tasting food. Will be back soon!!!

Great food at a banquet. Fresh veggies, tender entrees. Service a little slow, but improved with more staff.

Excellent owner, excellent service along with food. Lobster butter is amazing

Was there for a funeral brunch. Good food and very attentive to the family.

there was one waitress for 26 people she did an excellent job had a little bit of a wait for refills on drinks and water. Otherwise she got everybody's order and it all came out relatively at the same time the food was excellent

The food was excellent, staff was friendly and attentive. We thoroughly enjoyed the meal and atmosphere, it was a wonderful evening.

It is a wonderful place to visit. Delicious meals and courteous custumer service. Try it yourself!

All around hardworking staff and delicious food.

Their Crusted Haddock was excellent!

Excellent food great service enjoy coming here

Michelle is the best she took care of us and made sure we were happy #1 customer service

Great service !great food!

Was there for a luncheon. The catered food was good along with the help. Lots of room but tables were placed a little too close to each other.

Consistently delicious no matter what you choose from the menu. Great service too,!

Nice place for banquet.

Nice place for a date.

Thanksgiving day buffet,. Very bland. Boring food. Wouldn't do it again. Stuffing is nasty

Had a new dish tarragon shrimp would not recommend. When dish was sat at the table did not look appetizing shrimp pale green shrimp. Sauce way to sweet. Onion soup good as well as ceasar salad.

Food was good. Last time it was better.

Great food and atmosphere. Friend's choice to celebrate her birthday. The owner (Paul) took on role of bartender. He was very charismatic and polite. He brought a slice of cake with sparkling candle. Will return!

I stopped twice for a drink and appetizer. The service was painfully slow both times.

Attended a business meeting at this location. The banquet room was very clean and orderly, well equipped. Bar service was slow, the bartender was working diligently but could not keep up with the volume. Finger foods were adequate but not impressive. Chicken wings were very undercooked (although nice size). The other selections could have been better. Veggies were fresh. Overall, if the price is right this location will suffice but certainly won't impress the attendees. Great location with Rt90 access and lots of potential... Make some changes and the rating would be much higher.

Great good!! Absolutely recommended. Very nice atmosphere. Relaxing and staff is very friendly.

Top notch service, excellent food prepared consistently to order. Quiet, cozy gem on busy Transit Rd (RT 78).

Great Lunch, service, and prices.

The Creme Brulee had a nice thick, crunchy top! Also, loved the Haddock Picatta!

Good food, good waitress,cozy atmosphere.....Will return...

We go there every year for an event party and the food is normally excellant. This year the food was disappointing. The salad came with chocalote syrup on it instead of balsamic and the fillet was overcooked.

Great food and friendly staff!

Company Christmas party. Food was fine. Decor was great. Drinks were way overpriced.

We were there on 3/29/19 from out of town celebrating my husbands birthday. The food was fabulous. They treated us with respect and seated us immediately for appetizers at the bar. Service was great. I would recommend this restaurant and we will definitely be back. The owner was on the premises and was very accommodating. The flourless chocolate cake is extremely yummy.

They use the term "chef" lightly. Undercooked, powdered eggs, watered down juice, lukewarm coffee, sad bacon, and ice water that tasted like soap. People had trouble with the odd tongs for fruit which were perhaps designed to limit how much people took. It should embarrass Protocol to serve what they did.

Had at 6:30 reservation didn't get seated until 40 minutes later the owner did offer us a complimentary drink for our wait. We both ordered French onion soup the waitress brought mine out and brought Linda the wrong one so I gave Linda mine and waited another 10 minutes for my soup to come out the veggies given with the meals was pretty skimpy and I ordered two 16 oz New York strip steak it was very chewy and had a lot of gristle very disappointed with the whole experience

Always wanted to try the food here. I've heard mixed reviews but I was hopeful. I was there as part of a function so it was buffet food but it definitely wasn't anything to write home about. No reason to go back. Perhaps the sit down dinners are better?

Just there for Easter Brunch. Never again!! Made my reservation at least 4 weeks ago for 1pm. Arrived to find a line out the door and people packed inside like sardines waiting to be seated. The owner was rude when we asked why we were not being seated as we had a reservation and was told they were working on it. We were not seated for 40 min! Food was cold, meats were over-cooked and the service was horrible. Server added 20% to our tab and couldn't keep up with drinks or water. It was buffet. 20% tip I could have gone to Russell's. Next year we will. Disappointed in a restaurant that has been in business many years. The 1 star goes to manager who apologised to us for the wait.

We Celebrated Ridvan (Baha'i Paradise) and Protocol was Very Good! Great Food!

Outstanding service and food.

Great fresh food and a very warm environment where you can actually talk and hear the other person.

Food was good, staff was friendly. I'm in my late 30s and I was half the age of the rest of the customers. Portions seemed a bit small for the price. Went on a Thursday night, wasn't busy at all.

Well done appetizer reception...Open bar a Plus

Too much oil on the grouper. Dry shrimp scampi. Calamari and dipping sauce was solid.

The words "overwhelmingly mediocre" come to mind when referring to The Protocol restaurant. Is their cooking protocol to under season all of their foods? We were recently there for a catered breakfast event and the scrambled eggs tasted bland and spongy whilst their potatoes tasted only like pepper...and nothing else. The bacon was thin, cardboard stiff and bland (how does one even make bland bacon) and the cranberry juice was oddly watered down. Decent coffee though. All in all, just okay. Save yourself the overpriced plate and just enjoy your free hotel breakfast instead.

We come here for Thanksgiving every year. The food was the best this year. However, the deserts can be better. The pies are limited to pumpkin & apple. I would love a pecan pie some year. And, if they were made at the restaurant - even better

Worst place ever and not a very nice place to work...

Had a great meal, great service and a great birthday. Wonderful hospitality and menu options.

I was there for a party recently where a buffet was served. I've sometimes gotten a mild "bug" after attending buffets and usually that was where the buffet was not that good. So I had this "bug" the next day after attending this buffet. The roast beef was so tough that cutting it was very difficult, and chewing it was difficult. The dressing that went with the turkey was not tasty. Something should be done about that.

Had family there for Easter Brunch...greatly disappointed....overbooked and VERY POOR service (due an apparent shortage of servers?) Crowds of patrons were lined up out the front door, and in bar area door waiting for their reserved tables. Roast beef was so tough , could not even cut with knife..then getting bill with 18% tip already tacked on?? What incentive is there for good service. Will find another restaurant for future family gatherings on Easter Holiday

My fiance and I had dinner reservations for our 9 year anniversary. This was my first time at this restaurant. We ordered a few drinks and a half an order of the oysters rockefeller. They were very delicious. For our main entrees I ordered the jumbo sea scallops and my fiance ordered a half pasta dish. We were both quite happy with our meals. I received 5 or 6 scallops perfectly pan seared,with a side of risotto and julienned vegetables. He was pleasantly surprised by the size of the half order of pasta he ordered. All in all the food was very good and the service was even better.

Good food and atmosphere

Food was delicious! Wait staff was attentive and friendly. A great meal! We'll return for sure